Introduction
These Terms & Conditions govern use of AuroraPlayCanada.com and describe the relationship between website visitors and AuroraPlay Canada in connection with website information, enquiries, venue descriptions, Aurora Club information and promotional content. The website is an information and marketing resource for physical gaming and entertainment venues in Canada; it is not an online gambling service.
By using the website, you agree to follow these terms to the extent permitted by applicable law. If you do not agree, you may stop using the website. Separate terms, house rules, regulatory requirements or promotion conditions may apply at physical venues.
Acceptance of Terms
Accessing, browsing or using interactive features on the website indicates acceptance of these terms. Additional notices presented with a particular feature form part of the terms for that feature. If there is a conflict between these general terms and specific promotion or membership terms, the more specific terms govern the relevant activity unless they state otherwise.
Nothing in these terms is intended to exclude rights or remedies that cannot legally be excluded under applicable Canadian law.
Website Purpose
AuroraPlayCanada.com provides information about physical AuroraPlay locations, gaming machine categories, amenities, operating hours, promotions, Aurora Club, responsible gaming and contact methods. Website content is intended to help people plan a visit and understand the nature of the venues.
The website does not provide a mechanism to wager money online, open a gambling account, deposit or withdraw funds, place sports bets, or launch real-money casino games in a browser. Links and buttons are intended for information, navigation and enquiries rather than online gambling transactions.
Physical Venue Information
Addresses, opening hours, facilities, gaming options and event schedules may change because of operational, regulatory, maintenance, holiday or safety requirements. Visitors should check relevant venue information shortly before travelling, particularly when a specific machine category, promotion, event or accessibility feature is important to the visit.
Admission remains subject to applicable law, age requirements, venue capacity, identification policies, safety procedures and local house rules. Website publication of a location or service does not guarantee uninterrupted availability.
No Online Gambling
AuroraPlayCanada.com does not provide online gambling, online betting, sports betting, deposits, withdrawals, live casino products or real-money online games. The website does not create a gambling account and does not process wagers. Any information about physical gaming machines refers to entertainment offered inside eligible physical venues under the rules that apply there.
Users should not attempt to use website forms, technical features or links to transmit wagers or payment instructions for gambling. Messages sent through the contact form are general enquiries and are not accepted as gaming instructions.
Age Requirements
Physical gaming venues are intended for adults who meet the legal gambling age in the province or territory where the venue operates. The legal age varies across Canada and website visitors should not assume that one age rule applies nationally. A venue may request accepted government-issued identification before allowing access to age-restricted areas.
The website age gate is an informational access control and does not replace in-person identity or age verification. Confirming the website gate does not guarantee admission to a venue.
Venue Access
Venue access may be refused or restricted where required by law, self-exclusion measures, capacity limits, safety concerns, identification requirements, disruptive conduct or other reasonable operational rules. Visitors are expected to treat staff and other guests respectfully, follow posted instructions and comply with applicable laws.
Accessibility requests may be raised with a venue or through the general contact channel. We aim to provide practical information about accessible spaces, but availability can differ by location.
Promotions
Promotions may be available only at participating venues, during stated periods and to eligible visitors. Conditions can include age verification, membership status, entry procedures, quantity limits, event attendance or other restrictions. Promotion descriptions on the website are general summaries and should be read together with the specific rules available for the relevant promotion.
A promotion may be modified, suspended or ended where permitted by its rules or applicable law. No website statement should be interpreted as a guaranteed win, guaranteed prize or guaranteed financial return.
Aurora Club
Aurora Club is a venue-based loyalty and communication program for eligible visitors at participating locations. Benefits may include selected member offers, event invitations, birthday benefits and venue updates. Membership availability, benefit structure and identification requirements can vary by venue or province.
Aurora Club does not guarantee prizes, winnings or financial value. Program rules may address eligibility, account use, misuse, expiration, suspension, changes to benefits and privacy. Specific terms presented at enrolment govern the membership relationship.
Website Content
We aim to keep website information clear and current, but content can contain delays, typographical errors or information that has not yet been updated after a venue change. Images may illustrate the intended atmosphere or category of a venue and should not be interpreted as a promise that every location has an identical layout, machine selection or amenity.
If accurate current information is important for a planned visit, contact the relevant venue or use the general contact details before travelling.
Intellectual Property
Unless otherwise stated, the website design, original text, AuroraPlay Canada branding, graphics, layout and other original content are protected by applicable intellectual property laws. Third-party marks, map data, icons and libraries remain the property of their respective rights holders and may be used under their applicable licences.
You may view and use the website for personal, lawful informational purposes. You may not reproduce, sell, misrepresent, remove rights notices from, or commercially exploit protected website content without authorization or another lawful basis.
Acceptable Use
You must not use the website to violate law, interfere with security, introduce malicious code, scrape data in a manner that materially disrupts service, impersonate another person, send unlawful content, harass staff, bypass technical controls or attempt unauthorized access to systems. Automated access must respect reasonable technical limits and applicable instructions.
We may restrict website access where reasonably necessary to protect security, investigate misuse, comply with law or maintain service availability.
Third-Party Links
The website may link to mapping providers, government agencies, provincial responsible gaming resources and other external services. Those services operate independently and may have their own terms, privacy policies and availability. A link does not constitute a guarantee of external content or continued availability.
Use of an external service is between the user and that service provider. Review the provider’s terms before relying on its content or supplying information.
Accuracy and Availability
We do not promise that the website will always be uninterrupted, error-free or available from every device or network. Maintenance, third-party outages, security measures and technical failures can affect access. We may update, reorganize or remove website content as the service evolves.
To the extent permitted by law, website information is provided for general planning and informational purposes. Specific venue information should be confirmed when the timing or detail is important.
Limitation of Liability
To the extent permitted by applicable law, AuroraPlay Canada is not responsible for indirect, incidental or consequential losses arising solely from reliance on outdated website information, temporary website unavailability, or actions of independent third-party services. This limitation does not apply where liability cannot lawfully be excluded or limited.
Nothing in these terms limits obligations that arise under mandatory consumer protection, privacy, accessibility or other applicable legislation.
Changes to Website
We may change the website’s design, navigation, features, content or technical providers without prior notice when reasonably required for operation, security or improvement. A feature shown on one date may be changed or removed later. Website updates do not by themselves change a separate physical venue contract or promotion rule unless that separate document provides for the change.
Changes to Terms
These terms may be revised to reflect website changes, legal developments or operational practices. Updated terms become effective when published unless a different effective date is stated. Where a change materially affects an ongoing program, additional notice may be provided through the relevant program channel.
Users should review the current terms periodically if they rely on website services over time.
Applicable Laws
Use of the website is subject to applicable Canadian federal, provincial and territorial laws. Physical gaming activities are subject to the legal and regulatory framework that applies in the province or territory where the venue operates. Nothing on the website should be used to avoid or override those requirements.
If a dispute or question is governed by mandatory local rules, those rules apply regardless of any general wording in these terms.
Contact
Questions about these Terms & Conditions or about website information can be sent to [email protected] or raised by telephone at +1 647 555 0148 during general office hours, Monday to Friday from 9:00 AM to 6:00 PM. For a venue-specific issue, include the city so the enquiry can be routed correctly.
Questions about responsible gaming should be directed to the Responsible Gaming page and, where appropriate, to the official provincial or territorial programs identified for the visitor’s location.